Payment or access
Include the order ID and explain whether payment appears complete, pending, failed, duplicated, or disconnected from product access.
Ask about an orderSupport and integration help
Contact Yito Pay support with the details that matter.
Send a clear order or integration reference and we will route the question to the right payment or product owner. Never email card numbers, CVC values, passwords, or secret keys.
Email support
contact@pay.yito.ai
Use this address for customer billing questions, product integration support, privacy requests, and responsible security reports. Include only the minimum information needed to identify the issue.
For customer billing help
Include an order reference when you contact Yito Pay support.
Tell us the product name, the email address used with that product, the Yito Pay order ID if available, the approximate purchase time, and whether the question concerns a charge, subscription, invoice, refund, or access state.
Do not send a full card number, CVC, bank password, Stripe client secret, screenshot containing private credentials, or identification document. Support can locate a payment from the order context and may ask the product seller to confirm account ownership.
- Product or service name
- Yito Pay order ID when available
- Approximate purchase date and time
- Short description of the expected outcome
- A safe reply address
Choose the right request
Resolve the issue without exposing sensitive information.
Billing questions often involve both payment status and product delivery. Yito Pay can inspect the order pipeline and route product-specific decisions to the seller responsible for the service. Refund eligibility follows the terms shown by that seller and applicable law.
Integration support
Include the app ID, endpoint, HTTP status, sanitized error message, and request time. Remove all secrets and client secrets.
Ask about integrationSecurity or privacy
Describe the affected URL and safe reproduction, or identify the privacy right you want to exercise. Do not test against other customers.
Send a private reportWhat happens next
Requests are reviewed and routed by context.
We aim to acknowledge complete support requests within two business days. Complex refund, dispute, identity, or product-delivery questions can require coordination with the responsible seller or Stripe and may take longer. Sending repeated messages without new information can slow that review.
If you believe a card was used without permission, contact the card issuer promptly as well as Yito Pay. If a subscription should be managed, use the product’s billing portal when available so the change is applied directly to the matching Stripe customer.
For urgent security issues, place “Security report” in the subject and include a non-destructive reproduction. We do not request payment secrets by email.
Questions, answered
Frequently asked questions
What information should I include about a charge?
Include the product name, Yito Pay order ID if available, approximate purchase time, email used with the product, and a short description. Do not send card numbers or CVC values.
Who decides whether a product purchase is refundable?
The seller responsible for the product applies its stated refund terms and applicable law. Yito Pay routes the request and provides payment records needed for that review.
Build on a reliable payment boundary
Give every SaaS product one secure way to charge.
Start with the integration guide, then register the app, domain, and server credentials before enabling checkout.